1. You place an order using our online form, leaving detailed information for type and variety of each item. WESTSIDE GARDEN CENTER products only. Any items from the main store need to be submitted separately in the store order link.
For each item, you will specify whether you’re willing to accept a substitute. If you’re willing to accept a substitution, we will make every attempt to find a suitable one. You’ll be charged for the substitute item.
2. Orders placed by MONDAY AT NOON will be filled for you to pick up on WEDNESDAY OR THURSDAY of the same week.
You will get a confirmation Email several hours after you submit your order. Our system is completely manual – not automatic! Please be patient and do not call the store to confirm your order. After you’ve placed your order, a staff member will shop for your materials. Availability of some items may be limited until after major Wednesday deliveries for Thursday pickup, but if we are able to fill the orders, we will call for Wednesday pickup.
3. Staff will contact you by telephone to let you know the total cost, and to take your card payment by phone.
Sorry, we cannot accept cash or checks for order/pickup purchases. Once you have paid for your order, the staff member will let you know when and where to pick up your order.
4. You will come to the WESTSIDE GARDEN CENTER at the specified time and pickup your order. Please anticipate pick up on Wednesday or Thursday.
Staff will try their best, but may not be available to assist in loading your purchases upon pickup. Please plan accordingly.